Dear Customer

We are professional video game accessory seller.We provide various video game accessories with good quality and fair price.Your highly satisfaction is our goal and we shall try our best to make you feel it.

If you like the item,please add it to your “Wish List”,If you like our store,please add it to your “Store List”.Thank you very much!!! 

We will try our best to dispatch your package during processting time!   🙂

After your item has arrived, we appreciate if you can take a moment to leave positive (5 stars) feedback about our products and service!

If you are unsatisfied with any aspect of our products or service, please contact us first before leave negative feedback or dispute,we shall do our best to resolve your problem.  🙂

Yours Sincerely!

Warm Tips

1. When a link contains many styles of products,please let us know the exact model/color/item NO. you want(you can leave a message on the order page) or we will send randomly.

2. The real object might be slightly differect from its’appearace from the webiste due to different shooting agle,light,screen resolution and different production batch,if you can not accept,please do not buy.

3. If you are buyers from Russia, Peru or Sudan, Please write down your full name, including first name, middle name and last name, or your parcel would be detained at the custom in your country.

 4. All the countries have different tax policy for theirown.If tax needed at the local custom,buyers are responsible for the customs tax at your side.Please try to understand and pay it to get the parcel.Thanks . 

5. Non-registered Aail Mail like Yanwen Economic Air Mail will only be traceable in China, once it has been sent abroad, there will be no further information. If you can’t accept it,you can pay extra fee for Registered Air Mail or don’t make orders.

6. If you can’t see tracking information on BigTimeShoppers.com,  please visit www dot 17track dot net/en/. Usually it need 3-7 days to show tracking information. Be patient.

7. If you have not received your shipment within 40 days from payment, please contact us. We will track the shipment and get back to you as soon as possible with a reply. Our goal is customer satisfaction!

FAQ:

How do I place an order?

1. When you’ve found a product you like, make sure you check product specifications such as size and color. You can also find more detailed information, such as sizing tables, if you scroll down the product detail page.

2. When you’re ready to place your order, you can click “Buy Now” and continue to the checkout, or you can add the product to your cart first and continue shopping.

3. If you want buy all the items in your cart, simply click “Buy All” to place your order

How do I pay for an order?

We accept Alipay(BigTimeShoppers.com Escrow), Western Union and T/T in advance.

We accept the payment methods provided by BigTimeShoppers.com Escrow as below:buy via BigTimeShoppers.com app, we are available for Visa, MasterCard, Maestro, American Express, Alipay Balance, QIWI, Boleto, bancontact, iDeal, Przelewy24, SMS Payment in Russia(MTC, MegaFon, Beeline, TELE2) and BigTimeShoppers.com Pocket.

Buy via website/PC,we are available for Visa, MasterCard, Maestro, American Express, Wire Transfer, Webmoney, Yandex.Money, Western Union, QIWI, DOKU, Mercado Pago, Boleto, bancontact, TEF, iDeal, Giropay, Sofort Banking, Carte Bancaire (Carte Blue), Przelewy24, SMS Payment in Russia (MTC, MegaFon, Beeline, TELE2), Cash Payment (Euroset, Syvaony, Russian Post), and BigTimeShoppers.com Pocket

When you can ship out my order?

Usually we ship the item within 3 business day after full payment is received. Sundays and holidays are not included.To make sure you get the parcel quickly ,we need you put correct shipping address,contact name,zip code and telphone/mobile phone number.You are responsible for any additional re-shipping and handling cost associated with giving an incorrect shipping info.

When can I get the parcel?

Usually it takes 10-60 working days to deliver according to different countries.(Holidays are not included)

However, sometimes the parcel might be stuck at the customs for a long period in some countries like Russia,Italy, France,Netherlands

,Germany, Argentina and Brazil.If this happens,the dispatch could be a little bit delayed.And you might need to contact the custom to check if the tax is needed for the release of the parcel.For this situation,we shall help you extended the protection time to protect your rights.

Where do I get my parcel?

Usually the post will hand over the parcel to your house or mail box. While sometimes it might need pick up at your local post office. For this situation,you can call the local post office see if they can make another dispatch.If no, please pick up the parcel from the post office asap better within 7 days.

How about the return and refund policy?

1. You have 7 days to contact us and 30 days to return it from the date it was received. If this item is in your possession more than 7 days, it is considered used and WE WILL NOT ISSUE YOU A REFUND OR REPLACEMENT. There are NO EXCEPTIONS! Shipping cost is bear by both seller and buyer in half.

2. All returned items MUST BE in the original packaging and you MUST PROVIDE us with the shipping tracking number, specific reason for the return, and your po.

3. We will refund YOUR FULL WINNING BID AMOUNT, upon receipt of the item in its original condition and packaging with all components and accessories included, AFTER BOTH Buyer and Seller cancel the transaction from BigTimeShoppers.com. OR, you may choose to have a replacement.

4. We will bear all the shipping cost if the product is are not as advertised.