1. According Newest BigTimeShoppers.com Business Service Agreement informs all products should be showed real price to customs because buyers are responsible for paying tax involved, such as import tax, VAT, etc.
2. Due to the tax problem, buyer refuse to receive the goods, buyer need to responsible for the freight back and forth. Thank you for your cooperation. Any request, leave us message.
3. According to customs rules in Russia, we have to write real price to customs.and buyer have to offer passport information, personal VAT number and link of product to local customs for clearance. Thanks.
4. For German customers, please note that German custom decide to implement the single customs clearance costs for e-commerce goods from Mar.1 2018. Deutsche Post DHL will charge an additional fee of 6 EUR / set (including VAT) for taxable and hospitality tax on incoming mail.
5. For Swedish customer, please note that the Swedish Customs decided to impose VAT on all non-EU e-commerce items (including mail) starting March 1, 2018. The implementation of zero-value-added tax threshold, does not distinguish between the level of value, the recipient VAT. If the value of the goods is less than 150 euros, Sweden Post will charge 7.5 euros for services, more than 150 euros, for 12.5 euros service charges e-commerce items.
6. For Brazil customer, please note that the Brazil Customs decided to charge a fee of 15 reais (about 3.5 US dollars) per order for all international parcels handled by the customs from August 27, local time.You have to pay it within 30 days, otherwise the package will be returned or destroyed. For that, we wont do money refund.
7. To European union(28 counties) we have XINNUO or YUNTU shipping which will pre-paid taxes in our side which means no need pay taxes when goods received, the delivery time need 8-15 days to GB, France, Italy, Spain, Germany etc.Contact us if you need this service.
1. We prefer payment through ESCROW which is security way for you.
2. Pls make sure the shipping address, zip code and tel-number are correct before payment.
3. The buyers are responsible for all additional custom fees, brokerage fees, duties and taxes for importation into your country.
4. We also can accept the payment by Paypal if you think Paypal is convenient for you to order. But now only can ship to USA, UK, Italy, Spain, France, Germany.
5. Welcome to contact us by chat tool directly or leave a message if you order in bulk.
6. Refund will be done by Paypal.
1. All items will be double checked and well packed and they will be dispatched within 5 business days when order is paid.
2. Normally we ship package by DHL, it will take about 3~7 working days to most of countries, door to door.
3. If you address is a remote area by DHL, if you do not add remote area shipping fee, we will arrange shipment by our methods, hope you can kindly understand it, thanks.
4. e-EMS: it is for Russia and some other countries.
5.If you choose the shipping way is air post mail , it normally takes 30-90 days without tracking information , pls noticed. It’s better to choose EMS or DHL , more faster and safe .
6. If you don’t get the package in normal time, please contact us kindly, we will do our best to assist you.
7. If you don’t accept above terms, pls do not buy it, thanks.
1. We provide 1-3 year warranty period, repair or replace for free; the second year and the third year, we can repair it free. but we will charge for the parts that need to change.
2. If you are not satisfied with the item and want to return it reasonably, please contact us kindly first. We will try our best to deal with the issue for you or you can exchange or return the item in one week.
3. All returned items must be in its original conditions. Anthropogenic causes as defects are not guaranteed.
4. If you want to return the item, pls confirm the return address with us, we only accept EMS or Post for return product. Thanks.
5. If the product break down, please contact us.
1. We maintain high standards of excellence and strive for 100% customer satisfaction!
2. If you are satisfied with them, please lease 5 star positive feedback
3. Negative feedback or low DSR does no resolve any underlying issues. If you have a problem, please contact us via email firstly and give us the opportunity to reasonably rectify in a reasonable amount of time. We will try to respond ASAP, and we are always willing to work things out.
4. For some uncontrollable factors, the item may be damaged during shipping. If you receive a broken item, please contact us first, we will investigate and replace, if you have any other questions please email us. we will respond within 24 hours or less.
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